Our approach to refunds, cancellations and deposits for workshop services and custom builds.
Last updated: 16 July 2026
Under the Australian Consumer Law, you are entitled to a repair, re-service or refund if our work is not of acceptable quality, does not match the description provided, or is not fit for purpose. These rights are in addition to any warranty we offer and cannot be excluded.
If you believe our work was defective or did not meet the agreed scope, please contact us within 14 days of collection. We will inspect the bicycle and, if warranted, rectify the issue at no charge or provide a refund of the service fee.
Services that have already been performed (e.g. a completed tune-up or overhaul) are not refundable for change of mind, as the labour and parts have been consumed. Unused special-order parts may be returned at our discretion, subject to supplier restocking fees.
Custom build deposits are refundable if you cancel before parts have been ordered. Once parts are ordered, the deposit is non-refundable unless the parts are unavailable from our supplier. In the event of unavailability, we will refund the deposit in full.
For booked services, we appreciate at least 24 hours' notice if you need to cancel or reschedule. Repeated no-shows or late cancellations may require a deposit for future bookings.
Contact us by email at tuneupcycles@gmail.com or in person at the workshop. Please provide your receipt and a brief description of the issue. We aim to respond within 2 business days.